Service Agreement
Website Design & Development Agreement
A story-led Timber Lake Camp website engagement governed by the terms below.
Service Provider
Dean Boschetti (deanira.co) — 27 St Lucia Blvd, Macassar, Cape Town, South Africa
Client
Timber Lake Camp — represented by Nathan White — nathan@camptlc.com — W: (516) 656-4232 · S: (845) 688-2266 — legal entity name and address to be confirmed before signing
1. Project Overview
The Designer will design and develop a cinematic, story-led, conversion-focused Framer website for Timber Lake Camp in accordance with the approved Website Redesign Proposal 2027, this Agreement, and the phase-approved scope. The fixed fee covers up to fifty (50) distinct static pages or reusable page templates. CMS-generated item URLs do not count as separate designs, but each distinct CMS detail template does. The exact page/template inventory, CMS collection plan, Client-provided content responsibilities, and integrations will be confirmed and locked at the audit and scope-approval phase. The project includes:
Conversion strategy, information architecture, sitemap refinement, and interactive wireframes
Responsive website design across the agreed page families, with interaction-led transitions and immersive scrolling moments
Framer development for desktop, tablet, and mobile
Up to ten (10) agreed CMS collection schemas, relationships, and their approved list/detail templates, within the selected Framer plan limits; any required capacity upgrades are subject to Section 2
Reusable components, page templates, and publishing patterns
Configuration of up to four (4) agreed standard or no-code forms, analytics tags, or integrations; custom APIs and backend systems are excluded
SEO and accessibility foundations for the agreed pages
A collaborative review and approval at the end of every project phase, with up to two focused refinement rounds and the 48-hour response and deemed-approval rules in Section 5
One content-team handover and training session, organised project transfer, and full Client administrative control after final payment
Quality assurance for the agreed scope before launch; legacy CMS migration, content population, cleanup, historical transfer, and manual data entry are not included
The website will be designed to help families experience the spirit of Timber Lake Camp, explore programs, sessions, activities, staff, and parent resources, and take a clear next step toward an inquiry or application, while giving the camp team a maintainable publishing system. The engagement includes one year of Framer Pro hosting under Section 2 and six months of post-launch support under Section 11.
2. Project Investment
Total Project Investment
USD $18,299
Deposit — non-refundable, due before scheduling begins
USD $9,150
Final payment — before transfer or launch
USD $9,149
The fixed project investment is USD $18,299, payable as a non-refundable deposit of USD $9,150 before scheduling begins and a final balance of USD $9,149 on delivery and before transfer or launch. The investment includes the base subscription cost of one year of Framer Pro hosting for one production website, starting when the production plan is activated for this project. The Client will own and administer the production Framer account in its own name. The Designer will cover that included first-year base plan cost; the parties will confirm the payment or reimbursement arrangement in writing before activation. Except for that expressly included hosting, all amounts exclude taxes, bank or processor charges, domains, third-party subscriptions, licences, add-ons, editor seats, usage, overages, and other pass-through costs. Renewals after the included year, any higher plan tier or capacity needed for the approved scope (including up to 50 pages and 10 CMS collections), extra CMS capacity, integrations, and additional services remain the Client’s responsibility. Framer may change its pricing, plan names, limits, features, or taxes; the included hosting is not a guarantee that the base Pro plan will accommodate every agreed feature or capacity requirement. Except for the included first-year base plan cost, the Designer will not advance, absorb, reimburse, or guarantee any third-party charge. Invoices are due within seven calendar days, subject to the deposit and final-payment milestones above. Overdue amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. The Designer may suspend work and withhold launch, transfer, source files, credentials, or deliverables while any amount is overdue. Payment is not contingent on campaign performance, inquiries, applications, enrolments, attendance, revenue, internal approval, or third-party outcomes.
3. Project Timeline
Work will commence once:
This Agreement is signed by both parties
The non-refundable USD $9,150 deposit has cleared
Required content, brand assets, approvals, account access, and a primary contact have been supplied
Estimated timeline: 2–3 months from kickoff. Dates are estimates, not guarantees, and move automatically for delayed feedback, missing content, expanded scope, third-party dependencies, or events outside the Designer’s reasonable control. Client inactivity for 10 business days may pause the project and require rescheduling subject to availability. This inactivity provision does not extend or override the 48-hour review and deemed-approval deadline in Section 5 or any revised review deadline agreed in writing.
4. Client Responsibilities
The Client agrees to:
Appoint one authorised decision-maker, participate collaboratively throughout the project, and provide one reconciled, consolidated set of feedback per review round
Provide complete and accurate copy, legal details, brand assets, media, approvals, required account access, and all existing or legacy CMS content and records in a clean, structured, final, usable format; the Client is responsible for migrating and populating all legacy content unless separately agreed through a paid written change order
Review every submitted phase, change, revision, and review request and provide written approval or specific consolidated written feedback within forty-eight (48) consecutive hours, not including weekends and public holidays, under Section 5; a planned delay must be notified and a revised deadline agreed in writing before the response deadline expires, otherwise the submitted work is deemed approved
Create, own, secure, and administer the final Framer account and pay all domain, subscription, and third-party service costs except the first-year base Framer Pro hosting included in Section 2; remain responsible for privacy notices, consents, multi-factor authentication, recovery contacts, authorised users, and post-handover security
Client delays extend all affected dates day-for-day and may require a revised schedule. The Designer is not responsible for delays, defects, or claims caused by incomplete, inaccurate, late, or unauthorized Client materials or instructions.
5. Collaborative Phase Reviews & Approval
The project is collaborative, and a formal review will occur after each phase: (1) kickoff and discovery; (2) audit and scope definition; (3) structure, interactive wireframes, and experience direction; (4) story-led, conversion-focused homepage design and build; (5) remaining approved pages/templates, CMS structures, and standard integrations; (6) QA and launch readiness; and (7) launch and handover. The Designer will present the relevant work at each gate. For every submitted phase, change, revision, or review request, the Client must provide one consolidated written approval or specific written objections within forty-eight (48) consecutive hours, including weekends and public holidays, after the Designer emails the authorised contact with access to the work and the review deadline. A failed delivery or inaccessible submission does not start the review period until corrected. If the Client anticipates a planned absence or other delay, it must notify the Designer and agree a revised response deadline in writing before the current deadline expires; an agreed delay suspends deemed approval until that revised deadline. Otherwise, failure to provide specific written objections within the applicable deadline constitutes deemed approval and acceptance of the submitted work. Written approval, an instruction to proceed, or use of the deliverable also constitutes acceptance. Up to two focused refinement rounds per phase are included. Each acceptance authorises the next phase and permanently locks the decisions, requirements, content assumptions, and direction approved in that phase. Reopening an accepted phase, reversing an approved direction, or requesting additional rounds is a scope change and may increase fees and timing. Deemed approval does not waive the limited defect remedy in Section 11 and does not authorise additional fees without a written change order under Section 6. The review timing in this Section applies notwithstanding the general notice-receipt rule in Section 13.
6. Scope Changes
Once the scope baseline or a project phase has been approved, the Client may not unilaterally change it during production. Any addition, substitution, reversal, or request outside Section 1, the approved proposal, or a phase approval requires a written change order covering added fees, payment requirements, dependencies, and schedule impact. Examples include:
Additional pages, page families, templates, or CMS collection structures beyond the agreed scope
Significant sitemap, strategy, or approved-design changes after a phase is accepted
Custom applications, backend development, databases, or bespoke integrations
Any legacy CMS migration, content population, historical content transfer, manual data entry, content cleanup, copywriting, or asset production
Ongoing campaign production, translation, localization, or paid media management
Legal, privacy, accessibility certification, or regulatory compliance services
Third-party subscriptions, licenses, stock assets, domains, hosting, or platform fees, except the first year of base Framer Pro hosting expressly included in Section 2
The Designer has no obligation to begin or absorb a change until both parties approve a written change order, including by email, and any required advance payment has cleared. Approved change orders are binding. If the parties do not approve a requested change, the Designer will continue according to the last accepted scope and direction.
7. Ownership
Upon receipt of full payment:
After all invoices have cleared, the Client receives ownership of the final approved bespoke deliverables created specifically for Timber Lake Camp and full administrative control of the production Framer project and Client-owned connected accounts to the extent each platform permits. The Client may thereafter maintain, modify, publish, unpublish, transfer, or appoint another provider for the site. The Designer is not required to retain access or supervise post-handover changes; the Client must provide any access reasonably needed for the included support in Section 11. Drafts, rejected concepts, working files not listed as deliverables, and unpaid work are excluded
The Designer retains all rights in pre-existing tools, methods, templates, frameworks, know-how, reusable systems, and generalized improvements. The Client receives a perpetual license to use any such material only as embedded in the paid final deliverables
Third-party fonts, images, plugins, code, integrations, and platform features remain subject to their own licenses, terms, availability, and fees, which the Client must maintain where required
The Designer may identify Timber Lake Camp as a client and display non-confidential final work after public launch or 90 days after final delivery, whichever occurs first. Any longer embargo must be agreed in writing before signing. The Designer will not disclose confidential information or unpublished sensitive data.
8. Cancellation
The Client may terminate the project by written notice. If the project is cancelled, paused indefinitely, or abandoned after work has commenced:
The deposit and all amounts already paid are non-refundable and earned for reserving capacity and work performed
The Client must immediately pay for completed work, approved additional work, and non-cancellable commitments; all work remains the Designer’s property until cleared payment
The Designer may terminate for non-payment, unlawful or abusive conduct, or another material breach not cured within five business days after written notice. If the Designer terminates without Client breach and cannot complete the services, the Designer will refund only the unearned portion of fees after deducting completed work and committed costs.
9. Limitation of Liability
The Designer shall not be liable for:
Indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, opportunity, goodwill, or anticipated savings
Hacking, malware, ransomware, phishing, credential theft, unauthorised access, denial-of-service attacks, data loss, business interruption, recovery costs, domain or DNS compromise, platform vulnerabilities, Client or staff actions, or other security incidents not directly caused by the Designer’s gross negligence or wilful misconduct as finally determined by a competent court
Platform, hosting, domain, email, payment processor, integration, or analytics outages, policy changes, account restrictions, or service discontinuation
Client edits, unauthorized access, inaccurate content, intellectual-property claims arising from Client materials, or the Client’s legal and regulatory compliance
Delays or failures caused by Client dependencies, third-party suppliers, or events outside the Designer’s reasonable control
To the maximum extent permitted by law, the Designer’s total aggregate liability arising from or relating to this Agreement, the project, the services, or the deliverables—under contract, delict, negligence, statute, indemnity, strict liability, or any other theory—shall not exceed the fees actually paid to the Designer under this Agreement and shall in no event exceed USD $18,299. This cap and the exclusions above are an essential basis of the price and risk allocation. They do not exclude liability that cannot lawfully be excluded. No claim may be brought more than twelve months after the event giving rise to it.
10. Confidentiality & Data
Each party will protect the other party’s non-public business, technical, financial, camp, camper, parent, staff, and personal information using reasonable care and will use it only to perform this Agreement. This duty does not apply to information already lawfully known, independently developed, publicly available without breach, or required to be disclosed by law. These obligations survive termination for three years, and indefinitely for trade secrets and personal data.
The Client remains the data controller and is responsible for lawful notices, consent, permissions, minimisation, retention, and use of personal data collected through the website. The Designer will use commercially reasonable security practices while credentials or Client data are under the Designer’s control, but no website, account, network, platform, or transmission can be guaranteed to be hack-proof, uninterrupted, vulnerability-free, or immune from data loss. Unless added by signed change order, the Designer is not providing managed security, continuous monitoring, penetration testing, vulnerability scanning, backup administration, incident response, disaster recovery, legal breach assessment, or cyber insurance. The Client must use strong unique passwords, multi-factor authentication, least-privilege access, secure devices, current recovery contacts, and timely removal of former users. The Client must not collect payment-card data, passwords, government identifiers, health or counselling records, children’s sensitive data, highly confidential camper or safeguarding records, or other specially protected information through the site unless an appropriate compliant provider and a separate written security/data-processing scope are in place. The Designer is not responsible for breaches, loss, misuse, or legal notice obligations caused by Client systems, credentials, staff or volunteers, third-party processors, integrations, platform vulnerabilities, or Client instructions.
11. Warranties, Client Materials & Indemnity
The Client warrants that it has authority to enter this Agreement and owns or has secured all rights, releases, permissions, and licenses needed for the copy, trademarks, photographs, video, music, testimonials, data, claims, and other materials it supplies. The Client is solely responsible for the accuracy, legality, and substantiation of its content, offers, statements, and camp communications.
The Client will defend, indemnify, and hold harmless the Designer and the Designer’s contractors from third-party claims, damages, penalties, liabilities, and reasonable legal costs arising from Client materials, Client instructions, Client modifications, the Client’s services or communications, or the Client’s breach of this Agreement, except to the extent finally determined to have resulted from the Designer’s gross negligence or wilful misconduct.
The Designer will perform the services with reasonable professional care. For fourteen (14) calendar days after launch or handover, whichever occurs first, the Designer will use reasonable efforts to correct reproducible defects in the Designer’s work that materially depart from the approved scope and are reported in writing with sufficient detail. This limited defect remedy excludes preferences, new requests, Client or third-party changes, platform changes, misuse, security events, and matters outside the approved scope. In addition, the investment includes six (6) months of post-launch support from the public launch date for the delivered website, covering reproducible bugs in the Designer’s work, refinements to the existing approved design and functionality, and essential updates within the agreed scope. Support requests must be submitted in writing with sufficient detail and any necessary access. This support does not include new pages or CMS collections, new features or integrations, redesigns, reversal of approved direction, ongoing content production or population, third-party charges, or work arising from Client or third-party modifications, misuse, security incidents, or platform changes outside the Designer’s control; those items require a paid written change order. Support is scheduled by agreement and does not include continuous monitoring, emergency or 24/7 availability, or guaranteed response or resolution times. Support does not postpone final payment, expand the agreed scope, or extend the support period when requests are delayed. Except for the express defect remedy and included support, the services and third-party systems are provided as available. The Designer does not guarantee inquiries, applications, enrolments, attendance, registrations, sales, conversions, rankings, traffic, uptime, profitability, reputation, regulatory approval, business continuity, organisational success, or the survival of the Client’s business or camp. The Client remains solely responsible for its operational, financial, legal, camp, marketing, safeguarding, and business decisions.
12. Suspension, Force Majeure & Termination
The Designer may suspend work without liability when payment is overdue, required materials or access are missing, feedback is late, or continuing would create legal, security, ethical, or operational risk. Suspension shifts all dates and may require a reasonable restart or rescheduling fee. The Designer has no obligation to reserve the original production slot during a suspension.
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, illness, war, civil disorder, labour action, utility or internet failure, cyberattack, government action, or third-party platform disruption. The affected party will notify the other when practical. If the event continues for more than 30 days, either party may terminate the affected services by written notice.
On termination or expiry, all accrued payment obligations become immediately due. Provisions concerning payment, confidentiality, ownership, licenses, indemnity, liability limits, dispute resolution, and any terms intended by their nature to continue will survive.
13. General Terms
This Agreement, the Timber Lake Camp Website Redesign Proposal 2027, approved change orders, and written approvals form the entire agreement. If they conflict, this Agreement controls, followed by the latest approved change order and then the proposal. Changes are valid only when recorded in writing and accepted by both parties, including by email.
The Designer is an independent contractor and may use qualified subcontractors while remaining responsible for the agreed services. The Client may not assign this Agreement without the Designer’s written consent. Failure to enforce a term is not a waiver. If any term is unenforceable, it will be limited to the minimum extent necessary and the remaining terms will continue.
Formal notices may be sent by email to the addresses stated in this Agreement and are deemed received on the next business day unless a delivery failure is reported. The parties will first attempt in good faith to resolve a dispute within ten business days. This Agreement is governed by the laws of South Africa, and the courts located in Cape Town have exclusive jurisdiction, subject to any mandatory law that cannot be excluded.
Electronic signatures, checked acceptance boxes, email approvals, payment of the deposit, and counterparts are valid and enforceable to the fullest extent permitted by law. Each signer represents that they are authorized to bind the party named in this Agreement.
14. Acceptance
By signing below, paying the deposit, or instructing the Designer to begin work, the Client confirms authority to bind the legal entity operating as Timber Lake Camp and accepts this Agreement and the incorporated proposal. The Client’s full legal entity name and address must be confirmed before signing.
Acceptance & Signatures
Service Provider
Name: Dean Boschetti
Client
Name: Nathan White, for Timber Lake Camp — nathan@camptlc.com — W: (516) 656-4232 · S: (845) 688-2266